Refund & Cancellation Policy

Last updated: 29 June 2026

This policy explains your cancellation and refund rights when you buy a Vanta plan or per-track render. Vanta is a product of ZEROPOINT MARKETING SOLUTIONS LTD, registered in England & Wales (company number 17057565, registered address 167-169 Great Portland Street, London, England, W1W 5PF). It applies in addition to your statutory rights, which it does not limit.

1. Digital content and your 14-day right

Vanta supplies digital content and digital services. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer in the UK you normally have a 14-day cancellation period ("cooling-off period") from the date you enter into the contract, during which you can cancel for a full refund.

2. The digital-content waiver

Because Vanta processes your audio immediately, the supply of digital content begins as soon as you start a render. By starting processing during the 14-day period, you expressly request that we begin supplying the digital content immediately and you acknowledge that you lose your right to cancel once that supply (the processing of your stems) has begun. You agree to this waiver at the point you start a render.

This means:

• If you have not yet started any render under a purchase, you may cancel within 14 days for a full refund.
• Once you have started processing, that render (or the consumed portion of a per-track purchase) is no longer refundable under the cooling-off right, because you asked us to begin and we did.

3. Subscriptions

• Paid plans renew automatically each billing period until cancelled.
• You can cancel at any time from your account or by emailing support@vantamix.com. Cancellation stops future renewals.
• When you cancel, you keep access until the end of the period you have already paid for. We do not generally pro-rate or refund the unused part of a current period unless required by law.

4. Faulty service or billing errors

If the Service is faulty, not as described, or you were charged in error, you are entitled to a remedy under the Consumer Rights Act 2015 — which may include a repeat performance or a refund. Contact us and we will put it right. Note that because AI results are provided "as is" (see our Terms of Service), dissatisfaction with the artistic result of an otherwise correctly delivered render is not by itself a fault.

5. How to cancel or request a refund

To cancel a subscription, use the cancellation option in your account, or email support@vantamix.com with your account email. To request a refund you are entitled to, email the same address describing the issue. We aim to respond within a few working days, and approved refunds are returned to your original payment method via Stripe.